The Rockland County Sheriff’s Office Communications Division has officially gone live with the Police Priority Dispatch System (PPDS), marking the completion of its transition to the full suite of Priority Dispatch protocols—police, fire, and medical.
The system, developed by the International Academies of Emergency Dispatch (IAED) in partnership with Priority Dispatch Corp, ensures that every 911 call is handled using internationally recognized standards designed to improve accuracy, consistency, and response efficiency.
The Division first implemented the fire and medical protocols in March, which officials described as a “fantastic success.” Now, with PPDS fully launched, Rockland joins more than 4,000 public safety communications agencies worldwide that follow these best-in-class procedures.
The Communications Division’s first PPDS call came on October 15 at 9:30 a.m., when dispatchers successfully handled a report of a stalled vehicle on the Palisades Interstate Parkway in Blauvelt.
Beyond dispatching law enforcement, the new system empowers Emergency Police Dispatchers to deliver life-saving pre-arrival instructions to callers in critical emergencies—such as kidnappings, robberies, and domestic violence incidents—while responders are en route.
Sheriff’s officials praised the Communications Division staff for their professionalism and dedication, noting that “Rockland County residents are in good hands.”
