On Wednesday, Radio Operators with the Rockland County Sheriff’s Office – 911/Communications Division were temporarily relocated to the Division’s Alternate Emergency Communications Center (AECC) at the Sheriff’s Office main campus in New City as part of a planned operational shift.
The move was coordinated to allow for scheduled maintenance and repairs at the Division’s primary Emergency Communications Center (ECC) in Pomona. Operators reported directly to the New City campus for the day tour (8:00 a.m. to 4:00 p.m.), with full 911 operations continuing from the AECC for approximately 24 hours while work at the main facility is completed.
Officials explained that beyond facilitating necessary maintenance, the planned “fail-over” also served as a real-time test of the Division’s continuity and resiliency plans in the event of a disaster or equipment failure. The AECC is fully equipped to assume all critical functions of the main center without interruption.
Redundant wired and wireless connections link the two facilities, and both sites operate using Dynamic System Resilience (DSR) technology by Motorola Solutions, ensuring complete redundancy across Rockland County’s public safety radio communications system.
Adam Feuer, along with Division command staff, reported no major issues during the transition, calling the operation a complete success.
“Had this been an actual emergency situation, I doubt anyone in Rockland County would have noticed any changes — which is exactly what we’re looking for,” Feuer said. “This backup site ensures that, even in a disaster scenario, Radio Operators can always be available to answer the phone and send help.”
